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Refund Policy

  1. Please choose carefully. We do not normally give refunds if you simply change your mind or make a wrong decision.
  2. Cancellation of orders for product/s made to the buyer’s specifications, or for non-stocklist items, or for customised items, will definitely not be accepted once an order has been placed, deposit has been made, production has commenced. No cancellation, no refund for customised items.
  3. Please note that due to our shop Point of Sale System being independent of our website, from time to time it may occur that a product ordered on our web page is out of stock due to being sold in-store just prior. Although rare, if this does happen we will contact you and offer you the choice to either place the item on back order and ship when it arrives, or refund you.
  4. Pre-order deposit refund: 30 days money back guarantee. The pre-order deposit is refundable within 30 days after the deposit has been made. No refund can be given after 30 days. For example, if you changed your mind after 2 weeks of your deposit, you can ask us for a refund. If you changed your mind after 31 days of the deposit, no refund will be given.
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