Refund & Return Policy

  1. Please choose carefully. We do offer you a refund or return if you changed your mind within 30 days of purchase.
  2. Cancellation of orders for product/s made to the buyer’s specifications, or for non-stocklist items, or for customised items, will definitely not be accepted once an order has been placed, deposit has been made, production has commenced. No cancellation, no refund for customised items.
  3. Please note that due to our shop Point of Sale System being independent of our website, from time to time it may occur that a product ordered on our web page is out of stock due to being sold in-store just prior. Although rare, if this does happen we will contact you and offer you the choice to either place the item on back order and ship when it arrives, or refund you.
  4. Pre-order deposit refund: 30 days money back guarantee. The pre-order deposit is refundable within 30 days after the deposit has been made. No refund can be given after 30 days. For example, if you changed your mind after 2 weeks of your deposit, you can ask us for a refund. If you changed your mind after 31 days of the deposit, no refund will be given.
  5. if a return is required, our customer service team will contact you to arrange collection of your item.
    Kylin Campers will not accept any return without prior consent.
    Customer is required to pay return freight.
    Any freight costs in the initial purchase will not be refunded.
    Customers are required to package the item adequately in order to avoid any damage during transit, any damage occurred during transport is not responsibility of Kylin Campers
    Kylin Campers is not liable for any items lost during transport.
  6. A refund (not including freight cost) will only be given if the item returned is unused, brand new.
  7. All returns are subject to a 10% re-stocking fee.
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