Terms & Conditions

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Pioneer Tech Pty Ltd-Terms & Conditions of Trade (Large Version) 2022


  1. “Agent” means Pioneer Tech Pty Ltd, its successors and assigns or any person acting on behalf of and with the authority of Pioneer Tech Pty Ltd.
  2. “Buyer” means the person/s buying the Goods as specified in any invoice, document or order, and if there is more than one Buyer is a reference to each Buyer jointly and severally.
  3. “Goods” means all Goods or Services supplied by the Agent to the Buyer at the Buyer’s request from time to time (where the context so permits the terms ‘Goods’ or ‘Services’ shall be interchangeable for the other).
  4. “Price” means the Price payable (plus any GST where applicable) for the Goods as agreed between the Agent and the Buyer in accordance with clause 5 below.
  5. “GST” means Goods and Services Tax (GST) as defined within the “A New Tax System (Goods and Services Tax) Act 1999” (Cth).


Except as otherwise set forth herein or agreed to between Pioneer Tech Pty Ltd (ABN- 89 604 294 617) trading as Kylin Campers and you, or as otherwise required by law, the following Terms & Conditions and our Privacy Policy govern your use of this website, and any product purchased from this business

By accessing, using this website and making a purchase from Pioneer Tech Pty Ltd, you acknowledge that you have read and unconditionally agree to follow and be bound by these Terms & Conditions. If you do not agree to these Terms & Conditions, please do not use this website.


Terms Definitions

“We”, “our” and “us” means Pioneer Tech Pty Ltd (ABN- 89 604 294 617) trading as Kylin Campers.

“You” and “your” means you, the user or customer of Pioneer Tech Pty Ltd.

The use of the term “product”, “item” includes the plural forms as well.


Changes to Website Terms & Conditions

We reserve the right to update, modify, amend, alter these Terms & Conditions at any time, or withdraw or correct any error or omission in any part of the material without prior notice. You should check these Terms & Conditions regularly for such changes. Your continued use of this website following posting of changes to these Terms & Conditions signifies that you agree to be bound by such updates, modifications, amendments, alterations.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any product, service or information available on this website meets your own specific requirements prior to make any purchase.


Changes to the Products & the information

Because of constant improvements and upgradings of our products, we may make changes in the products’ specifications, descriptions & images of products (including all features and specifications) . etc., at any time without prior notice.

The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Interested parties should consult with a Kylin Campers staff member prior to purchase to ensure current specifications meet their needs.

We try our best to ensure that product specifications, descriptions & images of products on our website match with the actual product. However some errors, inaccuracies or misinterpretations may occur. We reserve the right to correct any inaccuracies or errors once they are identified. By using this website, you acknowledge that such information and materials on this website may contain inaccuracies or errors, and we expressly exclude liability for any such inaccuracies or errors to the fullest extent as permitted by law.


Fraudulent Activities

Pioneer Tech Pty Ltd opposes any fraud of any nature, we shall not be liable for any damage or losses, whether direct, indirect, consequential, special or incidental whatsoever arising from the fraudulent use of credit cards or from any fraudulent activities.

In the event that there are reasonable evidence to suspect a fraudulent activity, whether potential, ongoing, or past, Pioneer Tech Pty Ltd reserves the right to inform relevant legal authorities and provide information to these authorities as required.

Information Content

The content of this website, including products’ prices, specifications, layouts, images, videos, media, etc., is for your general information and use only. It is subject to change without prior notice.

All measurements, weights, and packaging dimensions are approximate only. While we make every effort to present this information correctly we do not make any warranty or guarantee as to its accuracy, performance, completeness or suitability of the information and materials provided on this website for any particular purpose. Pioneer Tech Pty Ltd will not be liable for any mistakes by its staff.

The inclusion of any product on this website does not imply that the products are in stock or still currently available. While we make best effort to keep customers up to date with our stock levels and product availability, we will not be liable for any stock shortages or stock discontinuation.

Because of differences in picture inks, computer monitors and printer ink, colors of the actual product may vary slightly from those observed.

Intellectual Property Rights

The content contained on this website, including, without limitation, general information, product specifications, layouts, images, trademarks, texts, links, illustrations, designs, configurations, icons, pictures, HTML code, etc., are of our copyright and are protected by copyright and trademark law. They remain the property of Pioneer Tech Pty Ltd. You may use this website only for your personal and non-commercial purposes. Except to the extent permitted by relevant copyright legislation, you must not copy, change, transmit, publish or distribute any material on this website, or create any other material based on the materials of this website for any non-personal & commercial purposes, without obtaining our prior written consent.

The content contained by the authorised personnels in Pioneer Tech Pty Ltd,  including, without limitation, general information, product specifications, layouts, images, trademarks, texts, links, illustrations, designs, configurations, icons, pictures, HTML code, etc., to be shared with outside personnels (eg. customers) including, without limitation, via emails, phone call, text message, social media and hand writing, are of our copyright and are protected by copyright and trademark law. They remain the property of Pioneer Tech Pty Ltd. You may use these contents only for your personal and non-commercial purposes. Except to the extent permitted by relevant copyright legislation, you must not copy, change, transmit, publish or distribute any material being shared, or create any other material based on the materials of these contents for any non-personal & commercial purposes, without obtaining our prior written consent.

Registered trademarks and logos must not be used in any way without obtaining the prior written consent of the trade mark or logo owners. Your use of this website and its information must not in any way infringe the intellectual property rights of any person or entity.

Links to Third Party Websites

Pioneer Tech Pty Ltd may provide links to third party websites. Pioneer Tech Pty Ltd is not responsible for such linked websites or the content of any of the linked websites. Pioneer Tech Pty Ltd provides these links as an additional resource for this website user and makes no representations regarding the content of any linked website or any companies that own or manage the linked websites. Consequently, Pioneer Tech Pty Ltd is not responsible for the accuracy, relevancy, copyright compliance, legality, or decency of material contained in, programs used by, or services or products offered by, any third party websites.

Limitations of Liability

The information on this website is provided free-of-charge, we commit to ensuring that the website remains available or that the material on this website is kept up-to-date. And you acknowledge that it would be unreasonable to hold us liable in respect of this website and the information on it.

We try our very best to ensure that the information on this website is correct, we do not represent nor make any warranty in respect of the completeness, accuracy, reliability or continuous supply of any of the information on this website.

To the fullest extent permitted by applicable laws, we hereby exclude liability for any claims & demands for any loss or damages arising under these terms & conditions or in connection with our website, or our services, information and materials given by us, including, without limitation, direct, indirect, incidental or consequential loss or damages, whether arising in tort, sales contract, or otherwise – including, without limitation, any loss of profit, contracts, business, goodwill, data, income, revenue or anticipated savings. The foregoing will apply whether such claims, loss or damages arise in tort, contract, negligence, under statute or other.

Additionally, Pioneer Tech Pty Ltd shall not be liable for any damage arising either directly or consequentially out of the use or inability to use the information or services provided by this website.

Terms & Conditions of Retail Sales

While it is our practice to confirm orders by email or sales order we reserve the right, without prior notice, to limit the order quantity on any product or service and/or to refuse service to any customer.

We may also require verification of information prior to the acceptance and/or shipment of any order. A customer order does not become binding on Pioneer Tech Pty Ltd until an invoice has been issued and signed off by a manager of Pioneer Tech Pty Ltd.

It is your responsibility to ascertain and obey all applicable state, federal and international laws in regard to the possession, use and sale of any item purchased from this website. By placing an order, you represent that the products ordered will be used in a lawful manner.

Modifications to the service and prices

Prices for our products and services are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.


Full Payment Vs Deposit

We require a full payment for products that need to be delivered to you before we despatch it.

We do accept deposit on stock units or pre-order units. Normally a $100 deposit is required if you want to put a deposit on one product before you come down to pick it up.

The pre-order deposit is refundable within 30 days after the deposit has been made. No refund can be made after 30 days. For example, if you changed your mind after 2 weeks of your deposit, you can ask us for a refund. If you changed your mind after 31 days of the deposit, no refund will be given.

You can also choose to purchase the pre-order units or stock units on our website and pay the full amount of the products before shipping or pick up.



  1. Without prejudice to any other remedies the Agent may have, if at any time the Buyer is in breach of any obligation (including those relating to payment) under these terms and conditions the Agent may suspend or terminate the supply of Goods to the Buyer. The Agent will not be liable to the Buyer for any loss or damage the Buyer suffers because the Agent has exercised its rights under this clause.
  2. The Agent may cancel any contract to which these terms and conditions apply or cancel delivery of Goods at any time before the Goods are delivered by giving written notice to the Buyer. On giving such notice the Agent shall repay to the Buyer any money paid by the Buyer for the Goods. The Agent shall not be liable for any loss or damage whatsoever arising from such cancellation.
  3. In the event that the Buyer cancels delivery of Goods the Buyer shall be liable for any and all loss incurred (whether direct or indirect) by the Agent as a direct result of the cancellation (including, but not limited to, any loss of profits).
  4. Cancellation of orders for Goods made to the Buyer’s specifications, or for non-stocklist items, will definitely not be accepted once production has commenced, or an order has been placed.


Time to Deliver Order

Once you agree to purchase our product, we will notify you of the estimated delivery date. In some cases (due to circumstances out of our control) we will not be able to deliver the product by the estimated date, but we will ensure that the product is delivered to you ASAP.


No Liability for Delay

Please understand that the delivery time is something out of our control.

If the product is not delivered by the estimated date, notified to you in accordance, we are not liable to compensate you for any costs or damages claimed by you as a consequence of such delay.


Notification of Ready for Pickup

We will notify you when the product is ready for pickup if you choose to pick up the product by yourself at our premise.


Product Pickup

You must pay the balance of the purchase price for the product in full on or before picking up the product.



Payment for the product must be made by one of the following methods:

  • a cash payment;
  • a bank cheque (drawn in favor of Pioneer Tech Pty Ltd)
  • a T/T (Telegraphic Transfer) payment made from your bank account to our bank account.
  • Payment by PayPal
  • Payment by Credit/debit card
  • Payment by Zippay/Zip money

If you pay by T/T, paypal, zippay/zip money, then the funds must be cleared into our bank account before you pick up the product from us, or before we ship the product, or before we start installation service for you as agreed between you and Pioneer Tech Pty Ltd.

That is to say, full payment must be cleared into our account before pickup, or delivery, or installation.


Credit Card Payments

If you pay to us for your purchase by using your credit card, then you must also pay to us an additional amount, equal to 1% of your payment, to cover the charges made by our bank for processing your credit card payment.


Failure to Pick up / Collect the Product

All the customers will be given a written notice upon the arrival for their product/s ordered (whether customised product/s or a pre-ordered standard product ).

If you do not attend at our premises to pick up/collect the product within fourteen (14) business days of our notification to you that the product is available for pickup/collection then we may charge you a reasonable storage charge at our discretion, which must be paid up to and including the date on which you finally pick up the product.

The storage charge will be $15.0 / day for anything larger than a standard pallet size (120cm x 120cm)

We will attempt to contact the customer about their ‘uncollected goods’ and send a written notice of our intention to dispose the good/s within twenty eight (28) business days after the good/s is/are available for pickup.

For more information, please view Part 4.2 of the Australian Consumer Law and Fair Trading Act 2012.


Shipping Limitations

For item which you can shop on this website, we will ship it to the address you provided to us. You must bear all risks and costs associated with an incorrect shipping address provided to Pioneer Tech Pty Ltd.

When placing an order you bear all risks for loss or damage in transit unless you take up the freight insurance options, please see ‘Pre-order, pickup & shipping information’ for more info on freight insurance.

All prices quoted in Australia include mainland Australia and mainland Tasmania only. For a customized freight quote for islands off the mainlands listed, please call us prior to purchase.


Warranty information

Please visit: https://www.kylincampers.com.au/warranty/

Pre-order, pickup & shipping information

Please visit: https://www.kylincampers.com.au/pickup-shipping/

Payment, Refund & Return Policy

Please visit: https://www.kylincampers.com.au/payment-refund-policy/



If you have any further questions relating to the Website Terms & Conditions, or are unsure about any aspect of this section, please email us at:  sales@kylincampers.com.au

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